We are happy you are here. Here at Jalwa Win, we believe every player counts. We understand that now and then, you will have questions, encounter a problem, or just want to provide some feedback. This page is here so you can get in touch with us easily. Our customer service is friendly and ready to listen to you. Whether your question is big or small, we will give you the time and attention you deserve.
We understand that an enjoyable game is not all about playing. It is about trust, care, and listening to the players. When you write to us, you are not writing to a machine. You are writing to real people who are concerned with your experience.
We value every message. Regardless of whether you are inquiring about playing, griping about an issue, or providing a suggestion, we will respond honestly and directly.
You can contact us at any time via email at [email protected]. Write your message using simple language. If you are having an issue, try describing what happened, when it happened, and if you can, add any details that will help us better understand. We strive to reply to all emails as soon as possible. In the majority of instances, you will hear back from us within 24 hours. If your inquiry entails further checking, it may take a little longer. But we will always keep you informed.
For us to be able to respond to your question earlier, it is best to provide us with some basic information when you call. For example:
When we have these details, we can better understand your problem and give you the right solution earlier.
In case you have trouble with your account, e.g., login or reset password, we can fix these up with you in a jiffy.
If something is not working with part of the game, you can let us know. We will test it and fix it as soon as we can.
We like receiving your ideas. If you think something can be done in another way, you can send us a message. Many of our new features are the result of player input.
When we get your message, our team first reads it carefully. We then talk about it within to think about the solution. If we require additional information, we will write back to you and ask politely.
We prefer direct answers. We will not give you lengthy, complicated answers. We would rather solve your issue, not make it harder for you.
We promise to:
We never ignore any message. Every email matters to us, no matter how insignificant the issue looks.
In the majority of instances, you should be hearing from us within 24 hours. Weekends or exceptionally busy days may take longer, but we shall never lose your message. We realise that having quick and clear communication generates trust.
We respect your privacy. All that you share with us will be kept private. We neither sell nor share your information with any third party other than Jalwa Game. You can read on further in our Terms and Conditions and Disclaimer page.
If you feel that our reply was not on point for your issue, you can reply again to us. You may also ask to speak with a senior support agent. We will try our best until you are satisfied with the answer.
You will never be asked to pay to reach us. If you are asked to send money to someone to resolve a problem in Jalwa Game, then it is not us. Report immediately in such cases.
We also like to share Jalwa Game updates, news, and tips. You can reach us on our official channels to stay updated. We always attempt to make our conversation easy and friendly.
Don't be embarrassed if you are new to playing online. No dumb questions. We want you to relax and be easy on yourself. We will guide you like a friend would.
We believe that every message is a chance to learn more about you. Your feedback helps us improve. Your questions help us make the game clearer. Your trust inspires us to work harder.
Jalwa Game is not only an online portal. It's a community where the team and players work together to provide the best experience.
We would like you to be aware that we are always available to you. Communication is the hub of trust, and trust is the hub of Jalwa Game. If you need help, you need an answer or just want to greet us, we are but an email away.
Feel free to contact us at any time at [email protected], and we would be more than happy to contact you.
We thank you for choosing Jalwa Game and allowing us to serve you. Your happiness and security will be our top priority at all times.